Service Design Thinking: A Case Study on Academic Lectures Addressed to Higher Education Students

Service Design Thinking: A Case Study on Academic Lectures Addressed to Higher Education Students

Centered on a case study conducted at the University of Bologna’s Department of Education Studies, this chapter offers recommendations for developing and implementing academic lectures on Service Design Thinking for students in Higher Education Institutions (HEI).

It gives some pointers on how to teach this new definition. It also draws attention to certain concerns that were posed during the delivery of classroom lectures and that should be shared with the growing group of professionals interested in this concept.

This contribution focuses primarily on practical considerations that should be taken into account when planning lectures on this topic. As a result, the chapter is divided into three sections:

– Demonstration of novel pedagogic approaches to establishing a theoretical structure of reference.

– Offering a sample of literature to be reviewed and used in the production of lectures.

– Introspection on lessons learned.

This work is a compilation of practical implications and feedback that arose during the experience, and it is intended to stimulate a broad debate in order to identify practises that can help to explain “how and what” to teach Service Design Thinking in a HEI context.

Author (s) Details

Ivan Traina
Department of Education Studies, Alma Mater Studiorum – University of Bologna, Italy.

Antonio Fracasso
Department of Education Studies, Alma Mater Studiorum – University of Bologna, Italy.

View Book :- https://stm.bookpi.org/NICST-V10/article/view/587

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