Modern Engineering assets are complex and very high in value of production. They are expected to
function for years to come, with ability to handle the changes in technology and feed quality. The
aging of an asset and continuous increases of vendors and contractors force the asset’s operation
management to design a strategic approach which can capture these changes. Therefore, this paper
explores and outlines the nature of the support system design for an engineering asset in order to
comply with strategic transformation. The research work explores the operation support system from a
range of perspectives, by interviewing managers from across engineering organizations. The factors
contributing to complexity of a support system are described in the context presented, which clusters
them into several key areas. It is proposed that SSE framework may then be used as analytical tool
for managing and designing support system(s). The paper will conclude with discussion of potential
application and strategic views of the framework. Also, it will designate the opportunities for future
Dr. Mohammed Saif Alsaidi
Department of Engineering, College of Applied Sciences, Sohar, Sultanate of Oman.
Professor John P. T. Mo
School of Aerospace, Mechanical and Manufacturing Engineering, RMIT University, Melbourne, Australia.
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